FAQ
Questions,
answered.
Can’t find yours? Start your trial request and we’ll answer it on your call.
How it works
Will it sound like me or like a robot?
Like you. During the install we train it on your real messages, so it uses your greetings, phrasing and sign-off, and in the shadow week you approve its replies before anything goes out on its own. Where the law requires it, it’s labelled as a virtual assistant, and a real person is always one request away.
What happens when someone asks something it can’t answer?
It never guesses. It tells the customer someone from your team will follow up, hands the conversation to the person you choose, and notifies them straight away with the full thread.
What is a qualified inquiry, and who sets the rules?
You do. During the install we agree what makes an inquiry worth booking for your business, such as the service, area, budget or timing. It asks those questions before offering a time, and anything outside your rules goes to your team.
Can I correct it when it says something wrong?
Yes. Tell us in plain English, for example “never offer Sundays” or “always mention free parking”, and we update it for you.
What’s in the Monday report?
How many inquiries came in, how many were answered before you opened, how many consults were booked, and how many were handed to your coordinator. Three lines, every Monday morning.
Setup
How long does the install take, and what do you need from me?
About a week. We need your website, access to the channels you want covered, your calendar, and about 30 minutes to agree the rules. We do the rest.
Can it book into my calendar, and what if I use a CRM?
Yes. It books straight into your calendar with confirmations and reminders. We run the system on GoHighLevel and connect it to your existing calendar and CRM where they allow it. We confirm exactly what connects before the install.
Do I keep my existing phone number and social accounts?
Yes. Your number, website, Instagram, Facebook and email stay exactly as they are. We connect to them, and your customers notice nothing except faster replies.
What happens to my data?
We collect only what’s needed to answer and book, and your data is used only to run your system. If your business has specific compliance requirements, such as HIPAA, we go through them with you before anything goes live and set what the assistant may and may not collect.
Pricing & trial
What does it cost after the trial?
A one-time install of $2,497 and $995 a month, with nothing charged until day 15 and only after your written yes. Voice agent, lead recovery and website agent, no tiers and no per-message fees.
How does the 14-day trial billing work?
We add your card at go-live and charge nothing for 14 days. At the day 14 review you see your numbers and decide. Nothing is charged unless you say yes in writing. If you do, billing starts on day 15, with a three-month minimum after the trial.
What if I want to cancel?
During the trial, simply don’t say yes at the day 14 review and you pay nothing. After you say yes there’s a three-month minimum, then it runs month to month.
Try it free
for 14 days.
Card on file, nothing charged until day 15. Installed for you in about a week.